Fadekemi Odubiyi (MBA)

Fadekemi Odubiyi (MBA) is an experienced professional in the field of people operations and customer service. Fadekemi currently serves as the People Operations Manager at Lifestores Healthcare, where they lead a team and supports the company's growth in the healthcare sector. In this role, they are responsible for the change management process and implementing organizational structure. Fadekemi also contributes to the development and execution of the company's HR and talent strategy, including recruitment, retention, and succession planning.

Prior to their current role, Fadekemi worked as a People Operations Analyst at The Concept Group from 2019 to 2021. In this position, they monitored stakeholders to ensure effective utilization of skills and time, conducted gap and root cause analysis, and developed strategies to address gaps in performance. Fadekemi also monitored and analyzed performance on a regular basis.

Before that, Fadekemi held the role of Customer Program Strategist at Rosabon Financial Services from 2016 to 2018. In this role, they were responsible for driving the strategic direction of the organization and ensuring operational excellence in the customer support team. Fadekemi developed customer service policies, improved clients' records using technology, and implemented standard operational processes to enhance customer retention and service delivery.

Fadekemi also gained experience as a Revenue Analyst at Jovago.com from 2015 to 2016, where they updated hotel information on the company's portal, negotiated rates with hotel managers, and built relationships with clients. Prior to that, they worked as a Customer Service Specialist at Airtel Nigeria from 2014 to 2015. In this role, they resolved customer complaints, provided information on products and services, and handled service requests.

Overall, Fadekemi Odubiyi has a strong background in people operations, customer service, and performance analysis. Fadekemi has successfully contributed to organizational growth and improvement in various roles throughout their career.

Fadekemi Odubiyi completed their Master's of Business Administration in Human Resource Management from Ladoke Akintola University of Technology from 2016 to 2019. Prior to that, they obtained a BLIS degree in Library and Information Science from the University of Ibadan between 2007 and 2011. Their education history began at Sacred Heart Catholic College in Abeokuta, where they obtained their SSCE degree from 1999 to 2005.