Chris Courtney

Chris Courtney has extensive experience in product and program management, currently serving as the PARCEL Product Manager and Senior Program Manager at LightBox since October 2007. In this role, Chris oversees case escalation processes, maintains training methods for clients, assists in the development of data analytics dashboards, and manages the design of automated phone systems. Chris's responsibilities also include gathering and reporting key metrics for C-suite discussions, integrating quality processes, and supervising international support staff. Previous positions at LightBox involved managing service teams to enhance customer experiences, improving efficiencies as a Sales Engineer, and representing major accounts. Earlier work with The Harry Fox Agency involved processing royalties for the music industry, highlighting a strong background in client relations and operational management.