Sarah Locke

Sarah Locke currently serves as the VP of Customer Experience Insights & Design at Lighthouse Credit Union, a position held since August 2023, focusing on enriching lives through positive impact. Prior to this role, Sarah was an Account Director at InMoment from March 2020 to August 2023, where the emphasis was on enhancing experiences at the convergence of customer, employee, and business needs. Sarah's experience also includes serving as Director and Senior Client Success Manager at MaritzCX from March 2008 to March 2020, a Manager of Market Research at Smith & Nephew, Inc. from 2006 to 2008, and a Director of Market Research at Fidelity Investments from 1996 to 2006. Sarah holds an educational background from Emerson College.