Kelsey Woodhouse

Kelsey Woodhouse is an experienced professional in technical services and learning development with a strong background in customer service and event management. Currently serving as Global Technical Services Manager at LIGHTHOUSE Instruments since September 2019, Kelsey has previously held roles including Technical Services Manager (Europe) and Service & Support Engineer. Prior experience at Booking.com from January 2014 to March 2019 includes positions as Learning Specialist, where Kelsey conducted global analyses of business operations for a new division, and as Customer Service Trainer and Customer Service Executive, focusing on training delivery and guest communication. Kelsey’s early career features roles as Function Facilitator and Caterer/Waitress at Aerial UTS Function Centre, managing high volumes of event inquiries and catering services. Kelsey holds a CIPD Level 5 Certificate in Human Resources and Learning and Development and a Bachelor of Forensic Science (Honours) in Applied Chemistry from the University of Technology Sydney.