Scott Downer is a seasoned customer operations and support executive with extensive experience in SaaS and UCaaS environments. Currently serving as the Head of Technical Support at Lightspeed Voice, Scott previously held leadership roles at Sangoma, where they spearheaded the scaling of a global support team and implemented AI-driven tools to enhance customer satisfaction. Earlier positions include managing technical support teams at Vertical Communications and WorldCom Intermedia Communications Corp, where Scott excelled in resolving complex technical issues and improving operational metrics. Scott is pursuing a BA in Communication Science and Disorders at the University of South Florida.
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