Alexander Gutjar

Alexander Gutjar is an experienced professional in support and customer success, currently serving as Team Lead at Lightspeed Commerce since January 2020. In this role, Alexander leads a team of 9 direct reports and manages 8 BPO FTEs, focusing on professional growth through regular performance reviews and development plans. Notably, Alexander initiated the launch of German support services, streamlining team readiness for market entry while enhancing response times and tool functionality. Previous roles at Lightspeed include Tech Lead, Escalation Specialist, Senior Support Specialist, Product Specialist, and Support Specialist, showcasing a strong track record of technical issue resolution, team mentorship, and cross-department collaboration. Prior experience at SkinVision involved designing a customer success portfolio and conducting sentiment analysis on customer feedback. Alexander holds a Master's degree in Health Policy, Innovation, and Management from Maastricht University and a Bachelor's degree in Health Communication from Bielefeld University.