Chafic Haddad

Chafic Haddad is a seasoned professional in customer success and business analysis, currently employed at Lightspeed Commerce since October 2020, with roles including Business Analyst in Customer Lifecycle and various leadership positions in Customer Success Management. Prior to Lightspeed, Chafic held positions at Nubik as CSM Lead, where responsibilities included creating a playbook for the Customer Success Manager role tailored to a Salesforce Partner, and at Coveo, contributing to the development of a CSM handbook while building expertise in the company’s products. Chafic's career spans multiple companies, including Sysomos as Agency Customer Success Manager, Eloqua as Technical Account Manager, and Salesforce Marketing Cloud in support roles, showcasing a strong foundation in SaaS and customer engagement. Chafic holds a degree in Network Administration and Information Technology from CDI College.