Ghada Dbouba

Ghada Dbouba is a Senior Manager of Hospitality Support at Lightspeed Commerce since September 2023, with a robust background in customer support and team operations. Previously, Ghada held various roles at Shopify from June 2020 to May 2023, including Team Operations Specialist, where responsibilities included optimizing internal team operations and managing projects for process standardization, as well as serving as Customer Support Team Lead and Support Advisor, focusing on data analysis, performance assessment, and coaching. Prior experience includes serving as Peer Education Coordinator at YouthCO HIV and Hep C Society, delivering training sessions and managing a youth-led sexual health curriculum review. Ghada holds a Bachelor of Arts from The University of British Columbia and participated in an exchange program at Koç University.