Andrea Garcia

Product Implementation Manager at Likewize

Andrea Garcia is an experienced professional in the customer service and product implementation fields, currently serving as a Product Implementation Manager and U.S. & Canada Feedback Specialist at Likewize since April 2018. Key responsibilities include being the primary Medallia Administrator, training new users, setting up client surveys, and resolving claim-related comments for quality assurance and agent coaching. Previous roles at Likewize include Care Billing Analyst, where Andrea processed refunds and managed billing escalations, and Customer Care Advisor, which involved handling a high volume of calls with consistent performance in quality metrics. Prior to joining Likewize, Andrea worked as a Customer Service Representative at Access Insurance Holdings, managing 75 inbound calls daily while addressing various customer inquiries across multiple state regulations.

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