Manuela Schwindling-Seitz is a seasoned professional in community management and customer service, currently serving as a Senior Community Expert & Customer Happiness Agent at LILLYDOO GmbH since February 2021, where responsibilities encompass community management across multiple social media channels, KPI reporting, and team training. Prior experience includes roles such as Reservations Sales Supervisor at Frasers Hospitality and Regional Sales Manager at RCL CRUISES LTD, as well as key account management positions within several tourism and hospitality organizations. Manuela's educational background includes an MBA from FOM University of Applied Sciences, a Bachelor's degree in Foreign Languages and Area Studies from the University of Strasbourg, and various specialized certifications in hospitality and tourism management.
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