Bill B.

Bill B. has a diverse work experience that spans across different companies and roles. Bill began their career at Pace in 2011 as a Technical Support Manager, where they supervised and provided guidance to over 100 TSRs. Bill also handled client escalations and ensured timely resolutions. In 2014, they joined Insight as a Lead NOC Engineer. In this role, they troubleshooted network issues for 60+ clients within specified Service Level Agreements. Bill also collaborated with colleagues and management to optimize organizational processes. In 2016, they joined Limelight Networks as a Business Analyst - Capacity Planning. Here, they conducted network capacity analysis and identified cost reduction opportunities. Bill also planned and executed network capacity projects to support business revenue. Additionally, they managed incidents for cloud product outages, engaging technical resources for quick mitigation and documentation.

Bill B. attended Mesa Community College from 2008 to 2009, where they studied Computer/Information Technology Administration and Management. Bill did not obtain a degree during their time there. Additionally, Bill B. holds a certification in CompTIA Network+ from CompTIA, although the specific month and year of obtaining the certification is unknown.