Serwanis A.

Serwanis A. has a diverse work experience spanning over several companies and roles. They started their career at Allied Consultants in 2001 as a Technical Manager, responsible for managing a team of instructors and overseeing educational processes. From 2003 to 2005, they worked at Egypto-Soft as a Development Manager, where they played a fundamental role in identifying the company vision, managing software development projects, and monitoring customer projects.

In 2005, Serwanis joined Nestlé as an SAP Senior Business Applications Consultant and System Analyst, focusing on Finance and Control implementation and providing expertise in GLOBE template and market-specific application systems.

From 2008 to 2016, they joined Oracle as a Principal Service Delivery Manager, managing strategic customers and partners in the UK and South African regions. They built strong relationships, ensured contracted services were delivered as expected, and collaborated with CIOs and business leaders to align IT strategies with business goals.

Following their tenure at Oracle, Serwanis worked at HITS Solutions from 2016 to 2017 as a Service Delivery Director, leading multiple teams and ensuring successful technical delivery of solutions to customers.

From 2017 to 2019, they joined BI-Technologies as a Service Delivery Head, managing teams responsible for customer support and success, providing application support to key accounts, and promoting upgrades.

Currently, Serwanis works at Link Development as a Senior Program Manager, although specific details about their role are not provided.

Serwanis A. holds a Bachelor's Degree in Accounting and Finance from Ain Shams University. In addition, they have obtained various certifications, including ITIL Managers certificate in IT Service Management from ISEB Ltd in October 2009, ITIL Foundation V3.0 Certification from ISEB Ltd in January 2009, and Sun Certified Programmer for Java 2 Platform from Sun Microsystems in October 2001.