Amanda Bailey

Amanda Bailey is a Senior Customer Outcomes Manager at Link Financial, where they focus on operations, governance, risk, and compliance, particularly in regard to vulnerable customer management. With over 20 years of experience in consumer credit, Amanda has developed extensive expertise in complaint resolution and regulatory compliance. Their past roles include Operations Analyst, Recruitment Manager, and Operations Manager at Link Financial, where they implemented key frameworks and strategies to enhance customer satisfaction and outcomes. Amanda holds a BA Hons in International Travel Management and an ICA International Diploma in Governance, Risk, and Compliance.