Mandy Allman

Mandy Allman has extensive experience in the banking sector, currently holding the position of Senior Manager Customer Outcomes at TSB Bank since June 2008. In this role, Mandy manages a team focused on analyzing and testing customer journeys to ensure compliant and fair outcomes across various banking departments, particularly within Collections and Recoveries. Previous roles at TSB Bank include Risk and Compliance Manager, where Mandy oversaw compliance and regulatory risk, and Sales Team Manager, managing a team of telephone banking sales advisors. Prior experience at Lloyds Banking Group from February 1997 to June 2008 includes serving as a Personal Account Manager for Privilege Customers and as a Security Specialist administering applications for secured lending. Mandy's academic background includes A Levels in English Literature, Psychology, and Communication Studies from Shiney Row College, as well as various GCSEs from Washington Comprehensive, Tyne and Wear.