Troy Adamson, CSPO, serves as the Director of Customer Experience Products at Link Logistics since August 2023, focusing on enhancing online customer interactions and optimizing digital touchpoints through customer journey mapping and user experience design. Prior to this role, Troy was the Marketing Technologies Manager for 3M.com from May 2017 to July 2023, where responsibilities included bridging marketing and IT for effective technology implementation. Troy also held the position of Marketing Strategy Manager at CPC - Colder Products Company from September 2015 to May 2017, developing marketing communications strategies to strengthen market positioning. Earlier experience includes serving as the Director of Interactive Services/Brand Development at Concept Group Marketing Communications, where multi-channel digital strategies for prominent B2B clients were created. Troy holds a degree from the University of Minnesota.
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