Austin Kwon

Austin Kwon is a seasoned leader in customer success, currently serving as Senior Director of Scaled Customer Success & Programs at LinkedIn since November 2018. In this role, Austin leads the global strategy for the Digital Customer Success Ecosystem, focusing on technology-driven and self-service solutions that enhance customer value across LinkedIn's B2B and B2C product offerings. Prior to LinkedIn, Austin held various leadership positions at Box, including Head of Enterprise Customer Success for the East and Canada, where oversight covered strategic enterprise accounts and a team of over 15 customer success professionals. Austin also brings experience from Triage Consulting Group as a Senior Consultant and has academic roots with a Bachelor of Science in Biochemistry/Chemistry from UC San Diego.