Austin W.

Austin W. is currently a Manager 2 in Social Support at LinkedIn, specializing in operational strategy, root cause analysis, and cross-functional risk mitigation. With over 17 years of experience in customer service and executive escalations, Austin effectively manages high-priority cases to uphold LinkedIn's reputation and improve member experience. Previously, Austin held various roles at PayPal, including Executive Escalations Senior Specialist and Customer Solutions, where they focused on customer inquiries and escalations, training, and team performance enhancement. Austin is committed to fostering collaboration and integrity within their team and organization.