David Horan

David Horan is a Senior Manager of Quality Intelligence at LinkedIn, where they lead a team focused on enhancing customer experience through data-driven insights and innovative methodologies. With over a decade of experience, David has successfully transformed support organizations by integrating advanced analytics and competency-based coaching frameworks. Their career includes roles at notable companies such as Google and Malvern House Dublin, where they honed their skills in business development and service quality. David holds a Master's degree in Science from Dublin City University and has a passion for sustainability, serving as a Go Green Site Lead.