Josh Kaplan is a Staff UX Researcher at LinkedIn, where they continue to contribute to user experience design since 2021. Previously, they held various positions at JPMorgan Chase & Co., serving as Head of UX Research for Payments and Business Banking from 2018 to 2021. Josh has also worked at Pitney Bowes in multiple roles from 2011 to 2012, including Manager of Customer Insights and Director of Market Intelligence. They completed a Postdoctoral Research Fellowship at Yale University from 2008 to 2010. Currently, Josh is pursuing a DEA at the Graduate Institute of International and Development Studies, a BA with honors at the University of North Carolina at Chapel Hill, and a PhD and MA at the University of Chicago.
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