Juliana U.

Juliana U. is an Executive Escalations Case Manager at LinkedIn with over 18 years of experience in customer service across multiple languages, including Portuguese, English, Spanish, and French. They have a strong background in law enforcement leadership which has enhanced their resilience and commitment to safety. Throughout their career, Juliana has worked on complex escalations and risk mitigation while collaborating with cross-functional teams to improve member experiences. As the Global External Network Lead for the Hispanics of LinkedIn Alliance (HOLA), they foster global partnerships that promote diversity and inclusion. Juliana holds a Bachelor of Science degree from Universidade Federal do Amazonas.