Mathilde Marcel is an experienced customer success professional currently serving as a Customer Success Manager at LinkedIn since December 2021, where Mathilde supports enterprise businesses in change management and collaboration with sales managers on champion's programs. Previous experience includes a role as a Collections Specialist at PayPal, where Mathilde managed customer accounts in the French market, and as an Account Manager Plus Operations at Airbnb, focusing on improving customer satisfaction for newly onboarded Super Hosts. Additionally, Mathilde held positions at Smartbox Group as an Account Manager, and at Restore Health Centre Ltd. as a Salesperson, alongside roles at La Vie Claire SA and Le Cratère Scène Nationale. Mathilde holds a Doctor of Philosophy (PhD) in Drama and Dramatics/Theatre Arts from Université de Montpellier Paul-Valéry.
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