Mercedez Sylvia is a seasoned knowledge engineer with over 10 years of experience in creating and delivering innovative solutions for complex information systems. Currently a Staff Knowledge Engineer at LinkedIn, Mercedez leads content strategy and manages technical solutions to enhance customer experiences. With a master's degree in Information Technology and AWS certifications, Mercedez has a solid background in cloud computing. Previous roles include Technical Writer and Senior Technical Writer at Southwest Airlines, where Mercedez managed technical documentation and large-scale projects. Mercedez also contributed as a Writing Consultant at Texas A&M University, providing guidance on effective writing skills.
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