Shanice L. is a Senior Customer Success Manager currently at LinkedIn, managing a portfolio generating up to $800k in annual recurring revenue. With over 10 years of experience, Shanice has excelled in client account consulting, strategic collaboration, and conflict resolution, driving significant growth in customer satisfaction and retention. Previously at Alorica, Shanice improved customer satisfaction scores to 90% and increased revenues by over 41% within six months. Shanice also holds a Bachelor's degree in Information Technology from Western Governors University.
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