Stacy Sherman

Stacy Sherman is a seasoned customer experience and marketing leader with over 25 years of expertise in transforming organizations through customer-centric strategies and digital initiatives. At Verizon, Stacy served as Customer Experience & Culture Leader, developing user-centered digital solutions that drove significant revenue growth. As Head of Customer Experience at Schindler Elevator Corporation, Stacy led a cultural transformation that achieved record-high net promoter scores. Currently, as a LinkedIn Learning Instructor and founder of Doing CX Right®, Stacy empowers business leaders by sharing actionable strategies to enhance customer loyalty and employee engagement. Additionally, Stacy's role as Vice President at Liveops, Inc. culminated in multiple industry awards, further underscoring a successful track record in elevating brand awareness and client retention.