Jigar Shah began their career as a Real Time Analyst at Firstsource Solutions Limited and has since gained extensive experience with Capita India Pvt Ltd, Tech Mahindra, and currently at MUFG. They have developed expertise in managing onshore and offshore clients while using various applications such as CCPulse and IEX. Jigar has effectively handled agents across multiple lines of business independently and has actively contributed to process improvements aimed at enhancing customer satisfaction and revenue growth. They hold a Bachelor of Commerce degree from Janardan Rai Nagar Rajasthan Vidyapeeth University.
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