Alex S.

Alex S. is an experienced IT Service Management professional currently serving as Director & Consultant at Elevate ITSM Limited and as a Service Management Consultant at Linklaters. Alex has managed teams and operations in various roles, including Regional Support Service Manager for EMEA at Ping Identity, where oversight of 15 technical engineers focused on SaaS and identity access management support was paramount. Previous experience includes leadership positions at Linklaters in Global Major Incident & Problem Management, as well as roles with Jet2.com and Hewlett Packard Enterprise, emphasizing change and problem management across multiple sectors. Alex's background combines robust technical expertise with a commitment to operational excellence and customer experience. Education was completed at Norwich City College.