Kayla Pimentel

Kayla Pimentel is a seasoned professional in client service and account management with a robust background across diverse industries. Currently serving as a Client Service Coordinator in B2B Sales at LCBO since July 2024, Kayla previously excelled as a Senior Account Manager at Thriver, where responsibilities included strategic account management and implementation of integrated solutions for enterprise clients. Earlier roles at Thriver included Account Manager and Customer Success Coordinator, where Kayla managed a sizable client portfolio and facilitated cross-functional collaboration. Kayla's experience also encompasses wholesale account coordination and customer support at Sweets from the Earth, as well as operational and events coordination at SEPHORA. Kayla began a professional journey in customer service at Toys"R"Us. In addition to practical experience, Kayla holds a Bachelor of Arts in Socio-Cultural Anthropology from the University of Toronto.