Rob Jackson is the Head of Service Management and Service Architecture at Littlefish (UK) Ltd, where they apply extensive expertise in service management and architecture. With a robust background in IT, Rob has held various roles at organizations including learndirect Limited, where they served as Lead Application Support Technician and Service Support Manager, and Trustmarque, where they advanced from Service Assurance Manager to Senior Service Delivery Manager. They possess exceptional analytical skills and experience in ITIL practices, service design, SLA definition, and maintaining ISO 20000 accreditation. Rob's career reflects strong team-building and stakeholder management abilities across multiple organizational levels.
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