Shaw McMahon

Shaw McMahon has extensive experience in IT support and service management, evidenced by roles at Littlefish as Service Request Manager since July 2022, Sheffield Hallam University as Service Desk Analyst from March 2017 to September 2022, and A4e as Level 2 Service Desk Analyst from October 2014 to March 2017. Shaw began the career as a Level 1 Service Desk Analyst, providing first-line support, and also served as a Technical Support Analyst at Dixons Retail and as a Service Desk Shift Operations Analyst at CSC, managing multiple clients and high-severity incidents. Additional experience includes positions at Markerstudy Insurance and Morrisons, where Shaw gained valuable customer service and supervisory skills. Educational background includes A and AS Levels from Newbold Community School.