Nitin Madaan

Nitin Madaan is a seasoned professional with extensive experience in operations management and customer service. Currently serving as Center Manager at Livekeeping (an IndiaMART Company) since August 2022, Nitin oversees daily KPIs, resource management, and process improvements. Previously, Nitin played a key role as Manager at IndiaMART InterMESH Limited from December 2018 to July 2022, focusing on KPI monitoring, training, technology adoption, and employee satisfaction. Nitin's earlier experience includes a tenure as Team Leader at Radiate E Services Pvt Ltd, where responsibilities encompassed process setup, vendor management, and client experience strategies, as well as a role as Customer Service Executive at Cogent E Services, emphasizing team management and sales training. With a strong background in process development and performance optimization, Nitin is well-versed in enhancing service levels and driving team success.