Ngozika Ezeugwu

Ngozika Ezeugwu is a seasoned professional specializing in operational efficiency and customer experience within the hospitality and business sectors. Currently serving as a Trust & Safety Specialist at Kindred, Ngozika previously held the role of Senior Associate in Business Operations and Strategy at Nowsta, where significant improvements were made in support ticket volume and internal controls during an acquisition process. Experience as a Project Coordinator at Clutter involved achieving high compliance rates and reducing damage claims through effective SOP implementation. Earlier roles at DoubleTree by Hilton and Hilton Hotels & Resorts focused on enhancing guest experiences and managing reservations, complemented by project management skills developed at MICROS Systems Inc. Ngozika holds a Bachelor's degree in Hospitality Administration/Management from the University of Delaware.