Niklas Thoben

Team Lead Customer Success and Account Management at LiveEO

Niklas Thoben has a diverse work experience spanning various roles in account management and customer success. Their most recent position was as a Team Lead for Customer Success and Account Management at LiveEO, starting in May 2023. Prior to that, they worked at Deepki as a Key Account Manager from November 2022 to May 2023, where they focused on supporting and developing German accounts, improving lead quality, and training the sales team.

Before Deepki, Niklas held roles at WeWork, starting as an Enterprise Account Manager in May 2019 and later transitioning to a Senior Lead Account Management position for Global Account Management and Growth Accounts from April 2020 to November 2022. At WeWork, they were responsible for managing and expanding enterprise accounts.

Earlier in their career, Niklas worked at Houzz as a Senior Account Manager, Account Manager, and Account Coordinator & Team Coach. Niklas joined Houzz in May 2017 and left in April 2019. Prior to Houzz, they worked at rethink GmbH in an Account Management role from June 2016 to May 2017.

Niklas also has experience in project management and innovation consulting, having worked at TOM SPIKE - Structured Innovation from March 2015 to May 2016. Additionally, they gained experience in conference and event management at TFC2015 - TRIZ Future Conference 2015 Berlin from March 2015 to November 2015.

Niklas Thoben completed their education with a Master of Arts degree in Communication, Language and Media Studies from Technische Universität Berlin, which they obtained between 2011 and 2015. Prior to that, they earned a Bachelor of Arts degree in Sociology/Psychology from the University of Kassel, where they studied from 2007 to 2011. Additionally, Niklas Thoben obtained a certification in Selling for Impact from Winning by Design in February 2023.

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Timeline

  • Team Lead Customer Success and Account Management

    May, 2023 - present