Rosemary Appleyard

Rosemary Appleyard has an extensive background in leadership and operational excellence, currently serving as VP CX, Process and Conversational Design at LivePerson since August 2019, focusing on transformational change for brands and consumers. Previous roles include Vice President Operations and VP Health Transformation at InnovRA Consulting Ltd, and Managing Director at Innovra Ltd. Rosemary also held key positions at Convergys as Director of Analytics, and at Bright Finance Ltd as Chief Operating Officer, overseeing multiple operational areas. A business consultant at OPTIMUS NETWORK LTD and a compliance auditor at GE Capital, Rosemary's career began in retail banking management. Educational endeavors were undertaken in Leeds and Sheffield, culminating in a Cmap degree.