Paula M.

Paula M. currently serves as the Head of Customer Experience & Transformation at Liverpool City Council since September 2023, following an extensive tenure as Customer Experience Manager from June 2015 to September 2023. Previously, Paula held various managerial roles at Liverpool City Council, including Learning and Development Business Manager, Customer Service Learning and Development Manager, and People Development Manager from April 2001 to May 2015. Paula M. holds a Post Graduate degree in Leadership and Business Management from the University of Chester (2012-2014) and is currently pursuing a Post Graduate degree in Human Resources Management at Manchester University. Additionally, Paula completed a program at ABNLP from 2018 to 2019.