LiveWest
Michelle Richards CIH is a Level 3 Retrofit Advisor with extensive experience in customer service and asset management. Since 2018, Michelle has worked at LiveWest in various roles, including Coordinator Asset Management Strategy, Retrofit Advisor, and Coordinator - Property Intelligence, as well as providing customer service. Prior to this, Michelle gained experience in the hospitality sector as a bartender at The New Inn Public House in Cornwall. Previous positions also include Customer Service Officer and Operator at DCH (Devon & Cornwall Housing Ltd) and Devon and Cornwall Housing, respectively, as well as an Account Manager at GE Capital. Educational background includes studies at Cornwall College and Pool School.
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LiveWest
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At LiveWest, we believe in a home for everyone. We own and manage over 40,000 homes across the South West, from Cornwall to Gloucestershire. We plan to build 5,000 new homes and invest £1bn into the regional economy over the next five years. This is part of LiveWest taking huge steps towards alleviating the region’s housing shortage, in an area of high housing need as well as high house prices which makes accessing housing particularly challenging for many families. We offer homes for affordable rent and shared ownership sale. We also build homes for private sale, to generate profits which we then use to provide and build more affordable homes. With 17,000 skilled and committed employees, we take the time to listen to, understand and learn from our customers. We focus on thriving as a business and employer so we can deliver more homes and even better services.