Sarah Williams

Sarah Williams possesses extensive experience in customer experience and service management. Currently serving as the Head of Customer Experience at LiveWest and Head of Customer Service at Liverty since June 2016, Sarah has significantly contributed to both organizations. Prior to these roles, Sarah worked at Bausch + Lomb from August 2000 to June 2016, progressing through various positions including Customer Service Outsourcing and Process Manager for EMENA, where responsibilities included managing customer service projects and outsourcing partnerships, and Capabilities and Development Manager for EMEA, focusing on training and development for a large team of customer service specialists. Sarah's career is grounded in a commitment to enhancing customer service and team development.