LiveWest
Sarah Williams possesses extensive experience in customer experience and service management. Currently serving as the Head of Customer Experience at LiveWest and Head of Customer Service at Liverty since June 2016, Sarah has significantly contributed to both organizations. Prior to these roles, Sarah worked at Bausch + Lomb from August 2000 to June 2016, progressing through various positions including Customer Service Outsourcing and Process Manager for EMENA, where responsibilities included managing customer service projects and outsourcing partnerships, and Capabilities and Development Manager for EMEA, focusing on training and development for a large team of customer service specialists. Sarah's career is grounded in a commitment to enhancing customer service and team development.
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LiveWest
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At LiveWest, we believe in a home for everyone. We own and manage over 40,000 homes across the South West, from Cornwall to Gloucestershire. We plan to build 5,000 new homes and invest £1bn into the regional economy over the next five years. This is part of LiveWest taking huge steps towards alleviating the region’s housing shortage, in an area of high housing need as well as high house prices which makes accessing housing particularly challenging for many families. We offer homes for affordable rent and shared ownership sale. We also build homes for private sale, to generate profits which we then use to provide and build more affordable homes. With 17,000 skilled and committed employees, we take the time to listen to, understand and learn from our customers. We focus on thriving as a business and employer so we can deliver more homes and even better services.