LiveWest
Sharon Cresswell is an experienced professional in the housing sector, currently serving as the Service Charge Operations Manager and formerly as the Customer Experience Manager at LiveWest since April 2017. Key responsibilities include customer engagement, tenancy administration, and leading service improvement teams. Previously, Sharon held the position of Resident Services Manager, overseeing customer contact, resident engagement, and rent services teams, while driving operational performance through innovation and a customer-centered approach. Prior experience includes roles as Rent Services Manager and Rent Services Officer at Knightstone Housing Association and UCB, respectively, managing rent and service charges for approximately 11,000 properties. Sharon holds a BA(Hons) in Modern Languages and Literature from The Manchester Metropolitan University.
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LiveWest
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At LiveWest, we believe in a home for everyone. We own and manage over 40,000 homes across the South West, from Cornwall to Gloucestershire. We plan to build 5,000 new homes and invest £1bn into the regional economy over the next five years. This is part of LiveWest taking huge steps towards alleviating the region’s housing shortage, in an area of high housing need as well as high house prices which makes accessing housing particularly challenging for many families. We offer homes for affordable rent and shared ownership sale. We also build homes for private sale, to generate profits which we then use to provide and build more affordable homes. With 17,000 skilled and committed employees, we take the time to listen to, understand and learn from our customers. We focus on thriving as a business and employer so we can deliver more homes and even better services.