Allen Cloutier

Allen Cloutier is an experienced leader in customer care and operations, currently serving as Leader Customer Care at LIXIL since May 2022, where significant transformation in scheduling, installation, and warranty workflows has been achieved through automation and data insights. Prior to LIXIL, Allen held the position of Director of Operations & WFM at Valor Intelligent Processing, successfully launching multiple call center campaigns across various sectors and managing operations for multiple sites. Allen's career also includes roles as Call Center Manager and Client Services Account Manager at ETAN Industries, where notable improvements in team performance and client account management were realized. Earlier experiences span positions in customer service and sales in the automotive industry. Allen holds educational credentials from West Texas A&M University and East Texas A&M University.