Alex Ormandy

Alex Ormandy is a seasoned professional in customer journey management and product ownership with extensive experience in the banking and eCommerce sectors. Currently serving as a Senior Customer Journey Manager at Lloyds Banking Group, Alex leads a team focused on optimizing customer experiences and ensuring continuous improvement. Previous roles at Lloyds include Senior Product Owner for Colleague Channels and eCommerce Journeys, where Alex managed cross-functional teams to align product roadmaps with strategic objectives. Earlier positions at MBNA involved leadership in digital acquisition and eCommerce strategy, while prior experience includes roles at Emirates and YOMA, driving digital sales optimization and commercial growth. Alex holds a BSc in Computer Science from Liverpool John Moores University and has a diverse background in digital marketing and technology consulting.