Thames Water is the UK’s biggest water and sewerage company with around 15 million customers across London and the Thames Valley. 

Utilities

Thames Water

Thames Water's headquarters in Reading, United Kingdom

Chris Weston

John Brocking

Esther Sharples

James King

Tom Burton-Page

Cathryn Ross

Jon Mogg

Caroline Lee

Jonathan Haskins

Lynsey Austin-Goddard Fepaa

Julian Gething

Peter Brackman

Andy Fraiser

Adrian Montague

Paul Donovan

Greg Pestrak

Nick Land

Ian Pearson

Michael McNicholas

Aidan De Brunner

Neil Robson

David Waboso

Catherine Lynn

The Customer Experience and Service Management team at Thames Water focuses on enhancing customer satisfaction by efficiently handling complaints, ensuring high-quality service delivery, and implementing continuous improvement initiatives. They manage customer interactions through various channels, oversee operational processes in both water and waste treatment, and design customer-centric solutions to optimize the overall experience for Thames Water's 15 million customers.

Customer Experience and Service Management

The Engineering and Project Delivery team at Thames Water is responsible for planning, executing, and managing infrastructure projects that enhance the water and sewerage services for millions of customers. This team oversees both capital delivery initiatives and operational technology enhancements, ensuring projects are completed efficiently and meet regulatory standards. Their focus is on innovation, continuous improvement, and effective collaboration to optimize water management and delivery across the region.

Engineering and Project Delivery

The Finance and Financial Analysis team at Thames Water is responsible for managing the company's financial health and strategic financial planning. This includes overseeing budgeting, forecasting, and financial reporting, as well as ensuring compliance and risk management across various divisions. The team collaborates with operational managers to analyze cost efficiency and revenue generation, enabling informed decision-making to support Thames Water's commitment to delivering reliable services to its customers.

Finance and Financial Analysis

The Leadership Team at Thames Water is responsible for setting the strategic vision and driving operational excellence across the organization. Comprising key executives including the CEO, CFO, COO, and Director of Risk, Audit & Assurance, the team collaborates to ensure effective governance, financial stability, and risk management practices while enhancing customer service and sustainability initiatives. Their leadership guides the company in providing reliable water and sewerage services to millions of customers.

Leadership Team

Thames Water

Org chart

Board & advisors

Teams

Customer Experience and Service Management

Engineering and Project Delivery

Finance and Financial Analysis

Leadership Team

Offices

Thames Water

Org chart

Board & advisors

Teams

Customer Experience and Service Management

Engineering and Project Delivery

Finance and Financial Analysis

Leadership Team

Offices

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