Jemma Waters

Jemma Waters is an accomplished professional with extensive experience in customer inclusion and responsible transformation, currently serving as Head of Customer Inclusion and Head of Responsible Transformation at Lloyds Banking Group. Jemma has also held the position of Insight, Policy and Partnerships Lead at Lloyds Banking Group's Group Digital division. As a Member of the Board of Trustees for FutureDotNow, Jemma demonstrates a commitment to digital skills and inclusion. Previously, Jemma worked as a Design and Data Strategy Consultant at Accenture Song and held various roles at dunnhumby, including Client Lead and Data-driven Marketing Lead. Additionally, Jemma served as a Customer Marketing Manager on secondment from dunnhumby at Tesco PLC. Jemma holds a degree in Business Sustainability Management from the University of Cambridge and a certification in Data Analytics from General Assembly.