Leonie Bourne

Leonie Bourne is a seasoned professional in the banking sector, currently serving as a Customer Journey Manager in the Mass Affluent segment at Lloyds Banking Group since September 2018. With a diverse background that includes roles such as Product Manager for Business & Commercial Banking, Leonie has demonstrated expertise in end-to-end journey and product management, notably managing the Government Backed Lending Portfolio. Previous experience includes enhancing customer journeys and business processes in Business Banking, as well as gaining foundational skills in Retail Banking during graduate placements. Leonie's early career began with an internship as a Management Trainee at Enterprise Rent-A-Car. Educational qualifications include a BSc in Economics and Management from Aston University and an Advanced Diploma in Banking and Leadership in a Digital Age from The Chartered Banker Institute.