Sally Jones

Sally Jones is an experienced IT professional with a robust background in service management and technical application support, currently serving as a Senior Technical Application Service Specialist at Lloyds Banking Group since September 2018. With previous roles including Senior IT Service Manager and deep expertise in Mortgage Operations, Customer Contact Centres, Transport, and Customer Financial Assistance services, Sally has a comprehensive understanding of both operational resilience and digital modernization. Prior to joining Lloyds Banking Group, Sally spent nearly two decades at IBM, where roles included Availability Manager and Situation Manager within the Financial Services Sector, showcasing a commitment to customer service and problem resolution through ITIL methodologies. Sally is also recognized as an IBM Certified Deployment Professional in Tivoli Workload Scheduler. Education was completed at Wroxall Abbey Girls, Warwick.