Renan Santos

Renan Santos has extensive experience in customer success and product management, currently serving as Customer Success II and Associate Product Manager at Loadsmart since May 2021, where responsibilities include overseeing three SaaS products and managing customer journeys, OKRs, QBRs, and KPIs. Prior to Loadsmart, Renan led customer success and support teams at InEvent, implementing comprehensive onboarding and customer journey strategies. Earlier professional roles include positions at CET - Companhia de Engenharia de Tráfego, Banpar, Citroën Etoile, and BMW Group Brasil, covering communication, support, and client management. Renan holds degrees in Multiplatform Integrated Communication and Marketing, with education from CICCC, ESPM, and Universidade Paulista.