Simon Birch is a strategic leader in customer service and experience, currently serving as the Head of Customer Service at Loaf since 2025. With over 20 years of experience, Simon has previously held the role of Head of Customer Service & Experience, where they directed a comprehensive Voice of the Customer project and implemented technology to enhance customer service operations. Past roles include Territory Manager at Hobbycraft, where they successfully managed teams and optimized service delivery. Simon is dedicated to fostering a customer-centric culture that drives loyalty and satisfaction across organizations.
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