Steve Lichti

Steve Lichti is a seasoned executive with extensive experience in the financial services sector, currently serving as Senior Vice President at loanDepot since November 2020. Prior to this role, Steve held the position of Senior Vice President at Mr. Cooper Group from April 2005 to November 2020, overseeing performance management within a large customer service and collections call center. Steve's expertise includes workforce management, escalation support, dialer administration, and call center agent coaching, leading efforts to enhance critical KPIs. Previous roles include Regional Vice President at Aames Home Loan and Vice President positions at Conseco Services, LLC, ContiMortgage, and Bank One Consumer Finance. Steve earned a Bachelor's degree in Finance from Grand Valley State University.