Nathália Oliveira

Nathália Oliveira is an experienced IT governance professional with a strong background in IT Service Management (ITSM). Currently serving as Coordenadora Governança de TI at Localiza since January 2022, Nathália leads a team focused on the continuous improvement of ITSM processes, optimizing application reliability and incident management. Prior experiences include a Senior Support Engineering role at PicPay, where Nathália implemented processes for incident and change management using frameworks such as ITIL and Scrum, and an IT Governance Analyst position at GOL Linhas Aéreas, focused on COBIT, ITIL, and compliance with SOX and COSO standards. Nathália's educational qualifications include a specialization in Business Management from Fundação Dom Cabral and a degree in Information Technology from Universidade Anhembi Morumbi.