Marie Diop

Marie Diop is an experienced professional with a strong background in process management and sales optimization. Currently serving as a Process Manager and Salesforce Business Analyst at localsearch (Swisscom Directories AG) since May 2021, Marie previously worked at EF Education First from September 2012 to April 2021 in various roles, including System Support Manager, Customer Service Manager, and Sales Consultant. Notable achievements include advising global sales teams to enhance processes, leading the global rollout of Salesforce as a CRM platform across 16 markets, and managing customer service operations. Marie holds a Bachelor's degree in Foreign Languages and Literatures from Université Sorbonne Nouvelle and the University of Duisburg-Essen.