William Matzenger

William Matzenger has extensive experience in customer success and software support roles in the location services industry. William started their career as a Technician at Neon Images in 1999 and later worked as an Accessibility Surveyor at Moore Iacofano Goltsman, Inc in 2006. In 2008, they joined SDSU as a Designer/Mechanical Engineer, where they led a design project sponsored by Autosplice Inc. William then transitioned to TechnoCom Corporation in 2010, initially working as an Engineering Data Analyst and later becoming an Associate Engineer in Operations. In 2011, Matzenger joined LocationSmart, where they held various roles, including Engineer, Operations; Software Support Engineer, Customer Success; Customer Success Manager; and Senior Customer Success Manager. William joined Locance in 2019 as the Head of Customer Success and continues to hold that position. Throughout their career, Matzenger has demonstrated expertise in managing customer success activities, analyzing metrics, enhancing customer experience, offering guidance on best practices and integration, conducting API walkthroughs, and troubleshooting problems to ensure high customer satisfaction.

William Matzenger completed their Bachelor's degree in Mechanical Engineering at San Diego State University, which they attended until 2009. Prior to that, they attended Villanova Preparatory High School from 1998 to 2002, although no specific degree or field of study is mentioned for that period.