Rishabh Pandey

Director - Customer Success, Software Implementation And Technical Support at Lockstep

Rishabh Pandey has 8 years of work experience in various roles. In 2021, they began working as Director - Customer Success, Implementation and Technical Support at Lockstep, and as Customer Success Mentor at Preplaced. Rishabh also began working as Creator at Stealth in 2021. In 2022, they began working as Customer Success Coach at Catalyst Software. From 2019 to 2021, they worked as Sr. Manager - Customer Success at Haptik, where they led and mentored a team of Customer Success Managers and analysts, and was a key member of the executive-level escalation team. From 2016 to 2019, they worked as Customer Success Manager at OneDirect - CX Management Firm, where they exceeded annual goals with a client renewal rate above 96%. From 2015 to 2016, they worked as Business Lead and Community Manager at Roposo, and as Business Lead at Giveter.com. From 2013 to 2015, they worked as Brand Partner at Minority Brand Creation and Management LLP. In 2012, they worked as a Summer Intern at DDB Mudra Group, where they were responsible for brand activation of Castrol CRB Turbo & ITC Vivel in Delhi NCR Region.

Rishabh Pandey has a comprehensive education history. Rishabh completed their Secondary and Higher Secondary education from Sunbeam School, Varanasi in the field of Science from 1995 to 2008. Rishabh then pursued a Bachelor of Business Administration from Institute of Management Studies, Noida from 2008 to 2011. Following this, they completed a Post Graduate Diploma in Management from K J Somaiya Institute of Management in the field of Retail Management from 2011 to 2013. Additionally, they have obtained certifications in Content Marketing Certified and Email Marketing from HubSpot Academy in 2020 and Machine Learning for Business Professionals from Coursera.

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